Business Wire IndiaWNS (Holdings) Limited (NYSE: WNS), a global provider of business process management (BPM) solutions, today announced its partnership with Pacific Life, a leading U.S. life insurance and retirement solutions company headquartered in Newport Beach, Calif., to provide end-to-end operations support for its Pension Risk-Transfer (PRT) business.
WNS will focus on transforming Pacific Life’s existing onboarding and service processes, including payment processing, accounting and data cleansing, through optimal use of its digital analytics and customer experience capabilities, and a strong PRT competency.
Unlike a traditional third-party service provider model, WNS will provide AI-led analytics capabilities to enable improved visibility into the business and customer experience. This, combined with a forward-looking customer experience strategy, will help Pacific Life drive automation and channel expansion to deliver unmatched personalization and participant experience.
“Co-creating digital transformation journeys with partners that are focused on optimizing operational efficiencies and delivering impeccable customer experiences have been focus areas for us at WNS. This partnership with Pacific Life will enable us to leverage our deep domain expertise and AI and ML-led solutions to drive operational excellence across the board,” said Keshav R. Murugesh, Group CEO, WNS.
“WNS’ vast experience in the pensions and insurance space coupled with cutting-edge solutions including intelligent analytics capabilities and next-gen customer experience strategies will help Pacific Life enhance its scalability, speed-to-market, service excellence, and value creation,” said Brian Woolfolk, senior vice president and head of Pacific Life’s Institutional Division.
WNS’ Insurance, including pensions and retirements expertise, includes a wide array of technology-led services, industry-specific offerings including actuarial services, flexible financial models, and a team of more than 12,000 resources dedicated to serving the industry. The company’s focus on delivering end-to-end digital transformation underpins WNS’ capabilities to help insurance companies drive holistic transformation and become future-ready enterprises.
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