Customers Love Indigo, even if it doesn’t Love them back

A review by a parliamentary standing committee deems Indigo to be the worst performing carrier for customers. Yet, the fact that Indigo remains the formidable market leader is a critical insight into the peculiar dynamics of India’s aviation market. As rivals struggled, the market leader Indigo’s share has gone only one way this year – up. … Continue reading Customers Love Indigo, even if it doesn’t Love them back