Jet Airways operated its last flight on Wednesday night before temporarily shutting down.
All flights of Jet Airways, national as well as international stand cancelled. The debt-ridden carrier now looks for fresh investment in the coming months to restart operations.
However, the chances of revival look pretty bleak. The abrupt closure of the airline and cancellation of all future flights has left hundreds of passengers clueless about the money they spent on booking a Jet Airways flight.
If you are one of them, relax! There’s no need to worry.
Jet Airways CEO Vinay Dube reassured stranded passengers that Jet’s customer support teams will be working 24×7 to ensure that all such passengers are re-accommodated on alternate flights or provided a full refund.
Guests booked for travel on future dates will be informed via text message, email or phone call.
Aviation regulator Directorate General of Civil Aviation (DGCA) said that it is monitoring the situation carefully to ensure that all existing rules regarding refunds, cancellations, and alternate bookings are followed strictly.
With deep sadness and a heavy heart we would like to share that, effective immediately, we will be suspending all our domestic and international flight operations.
— Jet Airways (@jetairways) April 17, 2019
Any passenger complaints or issues should be promptly reported to the #AirSewa portal or mobile app. We will follow up immediately. (3/5)
— Ministry of Civil Aviation (@MoCA_GoI) April 17, 2019
All passengers whose plans have been impacted by the sudden ceasing of operations will get a refund. Here is what you need to do.
Booked your flight through travel agents? Ask them for a refund through the International Air Transport Association (IATA) billing and settlement mechanism.
Booked your flight directly on Jet Airways app, website or a ticketing office? You have to fill up the form and upload it to the Disruption Assistance page on the Jet Airways website.
Booked a flight that was cancelled within 72 hours of departure? You need to call Jet Airway’s customer care numbers or visit its office in your city.
If you have a complaint or an issue regarding your booking? Passengers should promptly report their issues on the AirSewa app or website. DGCA has promised to immediately follow up.
As per the airline, it would take 7-10 working days for the credit to reflect in a passenger’s account after
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